Refund policy

Refund Policy

At Purplelicious Charmery, every item is handmade to order with care, creativity, and attention to detail. Because each piece is individually crafted and often customized specifically for you, all sales are final.

Please review this Refund Policy carefully before placing your order.

Returns

Due to the handmade and made-to-order nature of our products, Purplelicious Charmery does not accept returns or exchanges.

Please carefully review your order before completing your purchase to ensure that all product selections, phone model information, personalization details, spelling, colors, images, and shipping information are correct.

Refunds

Purplelicious Charmery does not offer full or partial refunds except in rare circumstances and at our sole discretion.

If an issue arises with your order, please contact us so we can review the situation. Depending on the circumstances, we may choose to provide one of the following resolutions:

A replacement item
Store credit
A partial refund
A full refund

All resolutions are determined by Purplelicious Charmery and are evaluated on a case-by-case basis.

Shipping Damage & Packaging Disclaimer

At Purplelicious Charmery, we take great care to package every order securely and properly to help protect your handmade items during transit.

Once an order has been shipped and accepted by the postal carrier, Purplelicious Charmery is not responsible for damage caused by the postal carrier during handling or delivery. Although we take every reasonable precaution to protect your purchase, we cannot control how packages are handled once they leave our possession.

If your package arrives damaged, we encourage you to document the damage with clear photographs of the item, shipping box, and packaging materials within 24 hours of delivery. 

Please email purpleliciouscharmery7@yahoo.com and include:

Your order number
A brief description of the issue
Clear photos of the item
Clear photos of the original packaging

Our team will review your request and determine the most appropriate resolution.

Order Cancellations & Changes

Because every Purplelicious Charmery item is handmade to order, please carefully review your order before completing your purchase.

Cancellation requests must be submitted within 24 hours of placing your order.

Cancellation requests received within this 24-hour window may be approved at our discretion, provided production has not begun.

After the 24-hour cancellation window has passed, cancellations are not guaranteed. Once production or customization has begun, the order cannot be canceled, modified, or refunded.

If you need to request a cancellation or correction to your order, please contact us as soon as possible at purpleliciouscharmery@gmail.com and include your order number.

Please note that submitting a cancellation request does not guarantee approval. Each request will be reviewed based on the status of the order.

Custom & Personalized Orders

Because customized items are created specifically for each customer, custom and personalized orders are final sale.

Customers are responsible for providing accurate information when placing an order, including:

Phone make and model
Names or words
Spelling
Colors
Images
Personalization details
Shipping information

Purplelicious Charmery is not responsible for errors resulting from incorrect or incomplete information provided by the customer.

Handmade Items & Design Variations

Each Purplelicious Charmery piece is handmade individually. Because of the handmade nature of our products, minor variations in charm placement, color, texture, size, or overall appearance may occur.

These variations are part of the uniqueness of a handmade item and are not considered defects.

For "My Own Vibe" or “Pick My Vibe” orders, the final design is created based on the selections and information provided by the customer. The final arrangement may vary from inspiration photos or previous designs.

Processing Time

Please allow 2–4 weeks for processing unless a different processing timeframe is stated on the product listing or communicated at the time of purchase.

Processing time refers to the time needed to create and prepare your order. It does not necessarily include shipping transit time.

Because each item is handmade, please be patient while your one-of-a-kind piece is being created.

Chargebacks

If you experience an issue with your order, we kindly ask that you contact Purplelicious Charmery first so we have an opportunity to assist you.

Filing a chargeback without first contacting us may delay the resolution process. We are committed to working with our customers to address legitimate concerns fairly and promptly.

If you have questions regarding this Refund Policy or your order.