Shipping policy

Shipping Policy

At Purplelicious Charmery, every item is handcrafted with care and made with love. Because each piece is individually created, we ask that you allow us the time needed to make your order as special as possible.

Processing Time

All orders are handmade to order.

Please allow 2–4 weeks for your order to be designed, crafted, and prepared for shipment. While many orders may be completed sooner, processing times may occasionally be longer during periods of high demand.

We appreciate your patience and promise that the extra time goes into creating a unique product you’ll love.

Please note: Processing time is separate from shipping and delivery time.

Shipping

At this time, Purplelicious Charmery ships within the United States ONLY

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package.

Delivery times after shipment are determined by the shipping carrier and may vary based on your location, carrier delays, weather, holidays, and other circumstances outside of Purplelicious Charmery’s control.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

Purplelicious Charmery is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us at purpleliciouscharmery7@yahoo.com as soon as possible. Address changes are not guaranteed and may not be possible once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once your package has been shipped and accepted by the shipping carrier, Purplelicious Charmery is not responsible for lost, stolen, misdelivered, or delayed packages.

If your tracking information indicates that your package was delivered but you cannot locate it, or if your package is delayed or lost in transit, please contact the shipping carrier directly to file a claim or request additional assistance.

Damaged Orders

If your order arrives damaged due to a shipping or production issue, please contact us within 24 hours of delivery at:

purpleliciouscharmery7@yahoo.com

Please include:

Your order number

A brief description of the issue

Clear photos of the damaged item

Clear photos of the original packaging and shipping label

We will review your request and determine the appropriate resolution in accordance with our Refund Policy.

Shipping Delays

Purplelicious Charmery is not responsible for delays caused by circumstances outside of our control, including carrier delays, severe weather, holidays, natural disasters, incorrect addresses, or other unforeseen circumstances.

We will always do our best to assist you and provide available tracking information when possible.